Contact us

How can we help?

For help with your store, account or a platform payment, email [email protected] or message @getkrokus on Instagram.

Please use email for privacy requests and questions about our policies.

Asking about an order?

Include the store address and your order reference so we can help you find the right information.

The seller handles product availability, delivery and returns. Contact us if you need help identifying the store or resolving a platform issue.

Please do not send passwords, verification codes or full card details.